Frequently Asked Questions

Why are your prices so low?

Our business is located in Port Macquarie on the Mid North Coast of N.S.W. The business has been printing photos since 1988 and printing canvas for over 15 years. Our overheads are very low and Jimmy Fancett works on getting the best priced consumables so he can pass the amazing prices on!

 

Do you use original inks?

Yes.

 

When will my order be processed?

We process your canvas order within 1-2 working days. We manually charge your credit card (JJF Photography will appear on your statement).

 

When will my Canvas be sent?

We print the canvas within 1-2 days (depending on workload) we then wrap the canvas around the stretcher bars the next day. We package the canvas and let the courier know your order is ready to be delivered. The courier takes 2 – 5 days.

 

Will I lose some of my image due to the file being a different ratio to the canvas?

Yes you could. If you have a different ratio you will lose some of your images. When you upload the image in our order system it will give you a reasonable idea on the parts that can be included.

We will adjust it to the best of our ability so that the final canvas is pleasing.

Refunds will not be given if the crop is not how you like it, so if you would like a special crop completed, we suggest that you prepare the file in Google Picasa and upload only the cropped file.

If we think there is going to be a problem we will send you a proof.

 

What sized file I need to send?

Upload the file as is, and if there is a problem we will let you know.

 

What type of files can I send?

Please send only send jpegs.